1. PayPal ( option for order which less than $500.00 USD)
The most convenient payment method in the world.
2. Credit Card via PayPal ( option for order which less than $500.00 USD)
We accept Credit Card, Visa, MasterCard and more secure payments.
How it works: Select Paypal checkout, You will have option for credit or debit card on Paypal checkout page.
3. Western Union ( option for order which more than $500.00 USD)
Please contact our online support for Western Union account details.
Note: Please email us the following information after you have paid using Western Union
1) The 10 digit control number.
2) Sender's name.
3) The exact amount you send.
4) Sender's address.
5) Your shipping address.
4. Wire Transfer ( option for order which more than $1000.00 USD)
For wholesale order, please contact our support to get our company bank account details.
Note: Please email us after you pay the wired transfer with your order number, the amount paid, the transaction number and the exact date you made the wire transfer.
>>>Can you ship to my country?
We ship to almost every countries in the world, Please contact us if your country is not listed.
>>>How much does shipping cost?
Shipping cost based on the product weight according to different countries, You can view the shipping cost for each method on shopping cart page and checkout page by selecting your country.if not shipping cost in result,Please contact us to confirm if ship to your country not.
Calculate Shipping Cost on Shopping Cart Page:
>>>Can have a better price for shipping if I order big quantity?
If you order a wholesale quantity, Please Email firstname.lastname@example.org to confirm the shipping cost for you.
>>>Why there is no shipping cost when I select my country?
if not shipping cost in the result after selecting your country, That's mean not ship to your country.
>>>What is the order processing time?
Normally take 1-3 business days to ship out your order, Order processing during Monday to Friday.
>>>Where will my order be sent from?
All orders will be sent from our warehouse in Shenzhen, China.
>>>How long will it take to delivery?
Delivery time based on your country and different shipping method.
Note: Delivery time for other countries, Please refer to the above time table.
>>>Is my package trackable?
Tracking information is available online for every package.
Registered Airmail Tracking: www.17track.net/en
All items shipped before will successfully passed our QC inspection. Our warranties ensure you have a fantastic experience while giving you total peace of mind. Most items sold by GOGIFTPRO are covered by the following comprehensive product warranties. For situations you are unlikely to be covered for, please check our Warranty Exemptions and Notes below.
3 Day Dead on Arrival (DOA) Guarantee
If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center within 3 days of the order being received. The associated item will be exchanged with a new product free of charge (we will reimburse the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at GOGIFTPRO.
1. Customers must first send a clear photo or video of the damaged or defective product, plus the shipping carton, before we can consider issuing a RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: email@example.com.
2. Customers need to pay the return shipping fee first. After GOGIFTPRO has received the product return and confirmed the DOA, the return shipping cost will be refunded based on a valid return receipt slip up to an equivalent amount up to USD 30. For example if the return shipping fee is USD 30, GOGIFTPRO will refund the same amount 30 USD. If the return shipping is USD 40, GOGIFTPRO will refund USD 30. If our technical staff determine the item is not DOA, GOGIFTPRO will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid return receipt slip will not be accepted.
3. For overweight (2kg or above) or oversize products (i.e. the sum of the length, width and height of the package size exceeds 90cm), we will only compensate the return shipping fee up to a maximum of US$40.
4. Product returns must be via one of GOGIFTPRO's approved shipping methods; our Support Center will provide details.
30 Day Money Back Guarantee
For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 30 days of receiving it. Return shipping reimbursement is not available for this.
1 Year Repair Warranty
Unless otherwise noted on the product page, the default product warranty period is one year starting from the date of purchase, during which you are eligible for free repair. Any free repair case needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item back, while we cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair.
Warranty Exemptions and Notes
1. Product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
2. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
The customer voids the warranty if they:
- Flash the firmware of a device or root a device
- Open the body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage
3. All returns must first be authorized by GOGIFTPRO Support team prior to return. Please kindly refer to the steps to follow in " How to request warranty" below. For incomplete warranty request, GOGIFTPRO reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (R.M.A form), sends to the wrong address, returns an incorrect item, or submits an empty box, there will no compensation permitted in such cases.
4. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, GOGIFTPRO will offer an alternative solution.
1. The shipping fee for shipping the product back to us will be paid by customers and is not refundable except for DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, excise duties or tariffs during the item return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3. GOGIFTPRO will resend the item to the customer via Registered Air Mail Shipping by default. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
How to request warranty (return, repair and refund)
Only faulty items can be returned under warranty.
If your item has an issue, please first submit a ticket to our Support Center
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
PS: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
Operation System & Configuration:
Runs on the latest Android 7.1 System which is perfect in productivity, stability and performance, along with various of features and optimizations, delivering an improved user experience.
Memory & Expandable Storage:
Comes with 1GB DDR3, 8GB EMMC Flash ultimately delivering a richer using experience which provides much space for your entertainment. It also supports TF card reading up to 32GB.
H.265 & VP9 Decoding:
Supports both H.265 and VP9 decoding, which are the absolute mainstream decoding formats, saving 50% bandwidth resources, to enjoy 4K movie smoothly which is 4 times of full HD 1080P.
UHD 4K Resolution:
Based on H.265 HD decoding, it offers 4K * 2K output which provides you high definition viewing and fluent video playing, making it as the highest resolution available for home movies.
Wireless Connection & Multi-language:
It supports 2.4G WiFi, 100M which enhances stable transmission efficiency and strong transmission signal. What's more, it supports multi-languages like English, French, German, Spanish, Italian, etc.
Note 1: Please connect the TV BOX with your 4K TV first, and then 4K resolution option will show in resolution setting.
Note 2: The remote controller of the product belongs to attached and functional accessory. If part of product functions can't be controlled by the controller, please purchase external mouse or air mouse to operate. You will have a better using experience.
Model Number: M16
Power Supply: DC 5V/2A
OS: Android 7.1
CPU: Amlogic S905X Quad-core Cortex-A53 1.5GHz 64bit
GPU: Penta-core Mali-450MP GPU
RAM: 1GB DDR3; ROM: 8GB eMMC FLASH
Expand Memory: support TF Cards up to 32G
Network: IEEE 802.11 b/g/n, 2.4G WiFi
Ethernet: 10/100M, standard RJ-45
High Difinition Video Output: 4k*2k
3D: Built-in 3D acceleration, can be the perfect box to support 3D games
DLNA: Push the video, audio, pictures from phone or network to TV.
USB Host: 2 high speed USB 2.0, supports USB DISK and USB HDD.
HDR: Witness scenes and characters come to life in vivid contrast, color, and clarity.
Languages Support: Built-in 33 languages.
Decoder Format: VP9; H.265 HEVC MP; H.264 AVC HP; H.264 MVC; RealVideo 8/9/10; MPEG-1/2/4.
Media Format: mkv, wmv, mpg, mpeg, dat, avi, mov, iso, mp4, rm.
Music Format: MP1, MP2, MP3, WMA, OGG, AAC, M4A, FLAC, APE, AC3, AMR, DTS, RA, WAV.
1 * Android TV BOX
1 * Power Adaptor
1 * Remote Control
1 * HD Cable
1 * English User Manual