FAQ
Payment
Yes, we do. PayPal is the most convenient payment method in the world. You just click the PayPal check-out button on your shopping cart page.
You can use a credit card or master card through Paypal checkout page, Click PayPal button, It will lead you to PayPal checkout page, You will have credit card or master card options to pay.
Yes, you will. Please subscribe to our newsletter. You will receive an email with a coupon code.
Delivery
Yes, we do. We offer free shipping on all orders.
We offer free shipping via Priority Mail, and the shipment tracking information is available.
We require 1 to 3 working days to fulfill your order before dispatching it. Rest assured, we are doing everything in our power to get your order to you as soon as possible!
The estimated delivery time is between 7 to 12 business days to the US, 6-10 business days to the United Kingdom. 10-30 business days for other countries. Please note any holiday may affect the delivery times.
Order Checking
No, you don't. But if you have an account on our site, you will receive an update on your order status.
Log into " My Account " ;
Click " View Your Order History " ;
Once we have received your payment, your order status will be updated to paid, We will prepare your order within 24-72 hours, and it will show the order under preparing status. Once your order is dispatched from our warehouse, your order status will be updated to shipped. Please check the message of this order status in the table below.
You can see the tracking number and tracking link in the order status comment table once your order is shipped. You will also receive an order status notification email with a tracking number and tracking link for your order.
Warranty & Refund
7-Day Dead on Arrival (DOA) Warranty
If your item arrives damaged or faulty, please contact our support team to authorize within 7 days of the order being received. After our support team confirms the quality issue, our support team will send you our returning address. We will refund the return shipping costs. Meanwhile, we will send you a replacement or you can choose a full refund. Enjoy total peace of mind. Every single purchase is 100% risk-free each time you shop.
45-Day Money-Back Guarantee
For electronic items, in the unlikely situation that your product is faulty after using it for some time, you can send it back for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this.
One Year Repair Warranty
We offer the default product warranty period is one year, starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however, customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customer's responsibility in such cases.
Please contact our customer support at info@gogiftpro.com, We will confirm the returning reason and send you our returning address.
Please contact our customer support to get a refund. We will refund your payment to your PayPal account or your customer account on our site. Either way, you prefer.