FAQ

If your item arrives damaged or faulty, please contact our support team to authorize within 7 days of the order being received. After our support team confirms the quality issue, our support team will send you our returning address. We will refund the return shipping costs. Meanwhile, we will send you a replacement or you can choose a full refund. Enjoy total peace of mind. Every single purchase is 100% risk-free each time you shop.

For electronic items, in the unlikely situation that your product is faulty after using it for some time, you can send it back for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this.

We offer the default product warranty period is one year, starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however, customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customer's responsibility in such cases.